Epicure Robotics Pvt. Ltd.
Last updated: 27/07/2026
This Policy applies to all orders placed through The Smoothie Bar app or the Zoe Kiosk interface. Epicure Robotics operates fully automated robotic kiosks deployed at corporate campuses and tech parks. There is no physical shipping, courier delivery, or postal fulfilment of any kind. All orders are prepared and dispensed on-site by the kiosk at your location.
When you place an order via the app or kiosk touchscreen, the robotic kiosk prepares your drink automatically using fresh ingredients. You collect your order directly from the kiosk dispense window; there is no staff involvement and no waiting for a courier or delivery agent.
Select your drink and customisations via The Smoothie Bar app or kiosk touchscreen.
Pay digitally via UPI, card, or corporate meal wallet (BoxPay / Pluxee / Sodexo).
The kiosk begins preparing your order the moment payment is confirmed.
Walk to the kiosk dispense window and collect your freshly prepared drink. No queue, no wait staff.
Under normal operating conditions, The Smoothie Bar orders are typically prepared within 180 seconds and Zoe orders within 120 seconds. These are indicative target times and not unconditional guarantees.
Actual preparation time may vary due to order customisation, queue conditions, cleaning cycles, connectivity, machine diagnostics, product availability or temporary operational issues.
A delay beyond the indicative time will not by itself create an automatic right to a refund. Refunds will apply where a confirmed paid order cannot be prepared or dispensed, is cancelled by Epicure, or otherwise qualifies under this Policy.
Epicure Robotics does not offer home delivery, courier fulfilment, or any form of physical shipping. Our kiosks are deployed exclusively at fixed corporate and institutional locations. Orders can only be placed and collected at a kiosk you are physically present at.
No delivery to home or office addresses
No third-party courier or logistics partners
No third-party inventory management or warehousing
No international orders or cross-location fulfilment
If you have been redirected to this page from an older version of this policy that referenced "7-day shipping" or "standard delivery", those references were in error and have been removed. This policy reflects Epicure Robotics’ actual operating model.
Once an order is placed and payment is confirmed, the kiosk begins preparation immediately. Cancellations are therefore only possible within a very short window before preparation commences. If you wish to attempt a cancellation, contact us at connect@epicurerobotics.com immediately.
You are entitled to a full refund in the following situations:
The kiosk fails to dispense your order due to a technical fault or ingredient shortage
Your order is not prepared within the applicable guarantee window due to a kiosk error
You were charged but the transaction was not processed correctly
A dispensed product is visibly defective, contaminated, or substantially different from what was ordered
Payment was successfully debited, but no order was generated;
Payment was debited more than once for the same order;
The kiosk accepted the order but failed to dispense or prepare the product;
The kiosk dispensed a product different from the confirmed order because of a system or machine error;
The product was materially incomplete because of a machine malfunction;
The cup, container, lid or seal was visibly damaged before collection;
The product was unfit for consumption, contaminated or materially inconsistent with applicable food-safety requirements;
Epicure cancelled the order because of product unavailability, machine malfunction or another operational issue; or
Another circumstance in which a refund is required under applicable law.
Epicure may request photographs, videos, the retained product or packaging, transaction information or other reasonable evidence before determining the appropriate resolution.
Refunds are processed to the original payment method:
Refund issued to the originating account within 5–7 business days
Refund credited to the respective meal wallet account
Refund credited to the respective wallet
To request a refund, contact connect@epicurerobotics.com or call 8549988670 with your order ID and a description of the issue. Refund requests must be raised within 24 hours of the order.
Refunds will not be issued in the following cases:
The customer selected the wrong item or customisation;
The product was prepared according to the confirmed order;
The customer did not collect the order within a reasonable time after preparation;
The customer allowed the product to melt, warm, spill or deteriorate after collection;
The concern is based only on personal taste or preference;
The customer consumed substantially the entire product without reporting any quality concern;
The customer did not review the displayed ingredient or allergen information;
The delay or failure arose from the customer’s device, internet connection, bank or payment-provider system and Epicure did not receive the payment; or
The claim is fraudulent, repetitive, unsupported or inconsistent with available transaction and machine records.
This does not prevent Epicure from providing a goodwill refund or replacement at its discretion.
Kiosk operating hours are governed by the facility or corporate campus at which the kiosk is deployed. Epicure Robotics reserves the right to suspend kiosk operations temporarily for maintenance, ingredient replenishment, or technical upgrades. In the event of a planned downtime, reasonable advance notice will be communicated via the app where possible.
Epicure Robotics is not liable for kiosk unavailability due to facility-side restrictions (power outages, access control, etc.)
Customers should report order-related issues as soon as reasonably possible, preferably within two hours of the transaction.
The report should contain, where available:
Customer name and contact number;
Kiosk location;
Transaction date and approximate time;
Product ordered;
Amount paid;
Payment or transaction reference;
Description of the issue; and
Photographs or videos of the product, packaging or kiosk display.
Issues may be reported through:
Customer care: 8549988670
Email: connect@epicurerobotics.com
Food-safety concerns, suspected contamination, allergic reactions or foreign-material complaints should be reported immediately.
Epicure may investigate an issue using relevant records, including:
Order and payment records;
Machine event and error logs;
Inventory and batch records;
Temperature and operational records;
Refill, cleaning and maintenance records;
Photographs provided by the customer;
Kiosk camera footage, where cameras are installed and lawfully operated; and
Information from the workplace, property operator, ordering platform or payment provider.
The purpose of the investigation is to determine whether a refund, replacement, corrective action or further food-safety investigation is appropriate.
Ingredient, allergen and vegetarian-status information should be reviewed before placing an order. Epicure’s products may be prepared, stored or handled in facilities or equipment that also handle milk, nuts, peanuts, soy, gluten-containing ingredients or other allergens, depending on the menu and kiosk. Customers with a serious allergy should review the information displayed on the kiosk or packaging and contact Epicure before consuming the product where they are uncertain.
Nothing in this policy excludes or restricts any statutory right or remedy available under the Consumer Protection Act, 2019 or other applicable law.
For questions about this policy, order issues, or refund requests:
Email: connect@epicurerobotics.com
Phone: 8549988670
Online: https://epicurerobotics.com/#contact
36/23G, Konappana Agrahara, Electronic City, Bengaluru, Karnataka – 560100
© Epicure Robotics Pvt. Ltd. All Rights Reserved.